Intelligent Voice AI assistant for patient communication

Fast and Easy to Implement

HIPAA Secure
Affordable
Works with Existing Phone System
Multilingual 
Call tracking and reporting dashboard
Real-time transcripts and summaries
Supports custom routing and business rules
Seamless fallback to human staff
Fully automated and integrated to work with athenaOne™, athenaClinicals™, athenaPractice™, athenaFlow™ & various PMs/EMRs

Download Infosheet

Automate High-Volume Call Workflows

Smart Call Handling

Answers calls instantly with natural conversations and routes to staff when needed

Appointment Scheduling

Book, cancel, and reschedule appointments in real-time

Phone Message Automation

Captures messages and creates structured phone notes with summaries and transcripts

Payment Processing

Allows patients to check balances and pay securely using card-on-file and payment links

Refill Requests

Collects medication details and creates refill requests directly in EMR

Improve Efficiency. Enhance Patient Experience.

Reduce call volume, eliminate voicemail backlogs, and provide 24/7 patient support while improving operational efficiency.

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ezAccess Patient Portal

ezAccess is Certified by Drummond Group and assists practices in meeting 19 criteria

Medical Office Technologies, Inc.
ezAccess Portal 4.0

CHPL Product Number:
15.04.04.1942.ezAc.04.00.1.171219

ONC-ACB Certification ID: 15.04.04.1942.ezAc.04.00.1.171219

Date the product was certified:
12/19/2017

ezAccess Patient Portal is a cloud-based solution; service is subscription based and is billed monthly. Up front costs include initial set up and training. A VPN connection is required.

This Health IT Module is compliant with the ONC Certification Criteria for Health IT and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.

Real World Testing:

ACB Real World Test Plan (2022)
ACB Real World Test Results (2022)

ACB Real World Test Plan (2023)
ACB Real World Test Results (2023)

ACB Real World Test Plan (2024)
ACB Real World Test Results (2024)

ACB Real World Test Plan (2025)

ezAccess supports two factor authentication.
Each customer decides if they wish to enable this feature.

Relied Upon Software:
athenaPractice (athenaFlow), Surescripts Clinical Direct Messaging

ezAccess relies on athenahealth’s data export ability for 170.315 (b)(10). Click Here for documentation. Both single patient and population export is supported.