Privacy Policy

Effective Date: August 1, 2019

Medical Office Technologies, Inc. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health information of users of our website, applications, and services, including the ezAccess platform (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you use our Services.

Information We Collect

We may collect several types of information in connection with providing our Services.

Personal information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Account login credentials
  • Insurance or billing information
  • Device identifiers
  • IP address

This information is used to create and manage user accounts and provide healthcare-related services through the platform.

Health Data and Protected Health Information (PHI)

Medical Office Technologies, Inc., may access or process health-related information on behalf of healthcare providers using our platform. This information may qualify as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

Health information processed through our Services may include:

  • Patient demographic information
  • Medical record identifiers
  • Diagnoses and medical conditions
  • Medications and prescriptions
  • Allergies
  • Lab results and clinical notes
  • Remote patient monitoring data (such as blood pressure, blood glucose, oxygen levels, weight, temperature, or other health metrics)
  • Appointment records and visit summaries
  • Secure communications between patients and healthcare providers
  • Telehealth or virtual care session information
  • Uploaded health documents or forms

Medical Office Technologies, Inc. processes this information only on behalf of authorized healthcare providers and in accordance with applicable Business Associate Agreements (BAAs) and HIPAA regulations.

Health data is used solely for providing healthcare-related services and is not used for advertising, marketing, or profiling purposes.

How We Use Information

We use collected information to:

  • Provide and operate our healthcare services
  • Enable communication between patients and healthcare providers
  • Support telehealth and remote patient monitoring
  • Allow users to view and manage health records
  • Schedule appointments and send reminders
  • Process billing and insurance information
  • Integrate with Electronic Health Record (EHR) systems
  • Improve platform functionality and system performance
  • Maintain system security and prevent fraud
  • Comply with legal and regulatory obligations

We do not sell, rent, or trade personal or health information to third parties.

Information Sharing and Disclosure

We may share information only in limited circumstances.

Healthcare Providers

Information is shared with authorized healthcare providers responsible for patient care.

Service Providers

We may share information with trusted vendors who assist us in operating the platform, such as:

  • Secure cloud hosting providers
  • Payment processors
  • Technical support providers
  • Communication service providers

These vendors are required to maintain confidentiality and comply with applicable privacy and security laws.

Legal Requirements

We may disclose information if required to:

  • Comply with applicable law or regulation
  • Respond to legal requests or court orders
  • Protect the rights, safety, or security of users or the public

Data Security

Medical Office Technologies, Inc. implements administrative, technical, and physical safeguards designed to protect personal and health information.

These safeguards include:

  • Encryption during data transmission
  • Secure data storage environments
  • Role-based access controls
  • Authentication and authorization procedures
  • Workforce privacy and security training
  • System monitoring and incident response procedures

While we take reasonable measures to protect information, no system can guarantee absolute security.

Data Retention

Medical Office Technologies, Inc. retains personal information and health data only for as long as necessary to:

  • Provide services to healthcare providers and their patients
  • Fulfill contractual obligations
  • Comply with healthcare regulations and HIPAA requirements
  • Resolve disputes and enforce agreements
  • Maintain security, backup, and audit records

Health data may be retained for the duration of a healthcare provider’s use of the Services and for any legally required retention period.

When information is no longer required for operational or legal purposes, it is securely deleted or anonymized using industry-standard methods.

Data Deletion Requests

Patients who wish to request deletion of their health information should contact their healthcare provider directly, as the healthcare provider is the primary controller of patient medical records.

Healthcare providers using the Services may submit data deletion requests by contacting Medical Office Technologies, Inc.

Deletion requests can be submitted using the contact information below.

Upon receiving a valid request, we will delete or anonymize applicable data unless retention is required to:

  • Comply with legal or regulatory obligations
  • Maintain required healthcare records
  • Resolve disputes or enforce agreements
  • Maintain system integrity or prevent fraud

Where deletion is not legally possible, the information will be securely restricted from further processing until it can be removed.

Cookies and Device Information

Our website and applications may automatically collect limited technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Application usage logs

This information helps us:

  • Improve system performance
  • Troubleshoot technical issues
  • Maintain system reliability and security

User Rights

Depending on applicable laws, users may have the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal data where permitted by law
  • Request restrictions on certain processing activities

Requests may be submitted using the contact information listed below.

Children’s Privacy

Our Services are not intended for children under the age of 13 without parental or guardian involvement. Healthcare providers are responsible for obtaining any required parental consent when providing services to minors.

Changes to This Privacy Policy

Medical Office Technologies, Inc. may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

When updates are made, the revised policy will be posted on our website with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Medical Office Technologies, Inc.

Email: support@ezaccessmot.com
Phone: 901-701-1153
Website: https://www.ezaccessmot.com